H&F Communications certified and highly experienced technical
department offers you the quality and dependability that your
telephone system requires. When a problem arises, our support team
can assist you over the phone and resolve the problem in minutes. If
the problem cannot be resolved over the phone, we will dispatch a
technician on-site to repair or replace the equipment. We also offer
an emergency service 24 hours a day, 7 days a week for your peace of
Whatever questions or problems you might have, we have the answer
H&F Communications highly recommends the extended warranty plan to
all our customers because it is important to realize that although
breakdowns are rare, they can be expensive to repair. H&F
Communications offers three extended service agreements; Platinum,
Gold and Silver. The right service agreement plan for your company
is determined by your business needs.
Service Agreement Benefits are:
Priority response time – Service agreement members will take
priority in dispatching of calls.
Repair service calls – No material costs.
System replacement if equipment fails – H&F Communications will
provide a replacement system, thus eliminating “down time”.
Identification of line problems - H&F Communications will report any
line problems to customers carrier (Telephone Company, ie. Verizon)
on behalf of our customer and ensure the problem is resolved.
Remote programming – Resolving most programming questions without
waiting for a technician visit, saving you time and money.
Coverage – 24 hours a day, 7 days a week.